Frequently Asked Questions
Q: Do you ship internationally?
Currently, we ship to the USA and Canada.
Q: What postal service do you use and does it come with tracking?
We currently ship with Canada Post. Any order over $75, shipping is FREE within Canada. Any order under $75 we charge a flat fee of $15 to Canada., and USPS calculated rates to the USA. Your tracking number will be emailed to you.
- Delivery times are within 7 to 10 business days from when your order ships.
- We cannot be liable for any delays due to postage strikes.
- Delivery times are estimated within 8 to 12 business days from when your order ships.
- If you are wanting to have your parcel expedited, please send us an email at email@example.com before you place your order to get a quote.
- We cannot be liable for any delays due to postage strikes, or packages being held at the border due to customs.
Q: Do all of our products come assembled and ready to party?
Most of our banners, cake toppers, garlands are ready assembled. Our DIY balloon garlands, however, are not assembled and require approximately 30 mins of assembly time, a day or 2 before the party. If you live in the Ottawa area, we can assemble your balloon garland and arrange for delivery for an additional fee.
Q: What if my party in a box is delivered and is damaged?
Find out more about our return/exchange policy at the Return Policy link.
Q: Do you do custom orders?
We love custom orders and look forward to collaborating to make all your party dreams come true! Please be advised that we require a 3-4 week lead time for all custom orders. Get in touch with us by completing the custom order form here. Unfortunately custom party decor does not qualify for an additional discounts. Please reach out to us at firstname.lastname@example.org
Q: I’m an entrepreneur and would love to have my products featured in your online shop.
Thank you! You are too kind! Send us an email at email@example.com and we would be happy to discuss further our wholesale options.
Q: After I place an order, how soon can I expect it?
Processing times vary based on each individual item, however, we try our best to have your order prepared and ready for mail day every Tuesday.
Please note all orders received after 5pm EST Monday, will be processed and sent out the following Tuesday.
**Due to COVID-19, Canada Post is experiencing delays in our regular postal service. Thank you for your understanding.**
Q: When can we expect new products launches?
We are continuously brainstorming and coming up with new ideas for fun, new party products. Every season, we launch 2-3 new party in a box kits. We suggest joining our mailing list to stay up to date on all things Confetti.
Q: Can I swap out items from my party in a box kit?
Over the last 3 years, we have worked hard to create our ideal version of the party in a box kit by listening to customer feedback. We have now 2 options to choose from. Our signature party in a box kit or our mini party in a box kit to suit your “party” needs. You can also add on additions, such as banners, balloon garland kits, or birthday shirts, just to name a few. We pride ourselves on being a “one- stop shop” for all your party needs.
Q: Where can I find Confetti Events on social?
Check us out on these platforms:
- Facebook: ConfettiEventsandCupcakes
- Instagram: @confetti.events
- Pinterest: Confetti Events Shop
If you want to stay up to date with all the latest news, be the first to know about new product launches, and receive exclusive discount codes, join the Confetti Club by simply entering your email address.
We appreciate you supporting our business and a happy customer is our ultimate priority!